Refund Policy

Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose, and as described.

If the item is damaged:

Upon receiving your delivery, we recommend inspecting both the packaging and the item immediately. If you notice any transit damage, we encourage you to contact us immediately.

Reporting Timeframe: Any damage must be reported within 48 hours of delivery. Failure to report damage within this timeframe may result in the item being ineligible for return.

If the item is faulty:

If your item is faulty, we may offer a repair, replacement, or refund, depending on the issue.

In some cases, faulty items may not need to be returned. We will advise you if a return or collection is required.

 

Please check your items as soon as possible after delivery.

• Visible damage/Inspection upon delivery: Report within 48 hours of delivery.

• Faults on delivery: Report within 7 days.

• Faults developing later: Report within 30 days.

• Change of mind returns: Request within 30 days of delivery.

Reporting issues promptly allows us to resolve them quickly.

 

Items that have been installed, assembled, or altered in any way are no longer eligible for return. This includes any assembly, installation, or use that affects the item’s original condition.

 

For customers purchasing made-to-order (MTO) items, please note that:

MTO items cannot be cancelled once the order is placed.

If the customer's item is delivered damaged or has a manufacturing fault, they can request a refund within 21 days.

Outside 21 days, there are no returns. We can provide a replacement or repair.